Relax The Back at 240 South Lake Avenue, Pasadena, CA 91101

Contacts

Address:
240 South Lake Avenue, Pasadena, CA 91101
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Phone number:
+1 626-793-1966

Website:
relaxtheback.com

Categories:
Establishment   Home goods store   Furniture store  

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Reviews

• K U-S
  ★ ★ ☆ ☆ ☆
  On July 17, I purchased a chair; the charge cleared my credit card a week later. Given that it was a special order, I expected it would take a few weeks, but it turned out to be an ordeal. The company shipped the chair on 8/15 but sent the wrong size seat, so some back-and-forth with them took until the end of August to figure out what to do. When the new (correct) seat finally arrived in mid-Sept, I went in to the store to pick up the chair only to find the cylinder that adjust the height wasn't working and the chair was stuck in the lowest position. (Note: *I* discovered this in the store; it doesn't appear anyone else tested it before me.) This problem was fixed and I finally picked up the chair on Sept 20th, two months after it was ordered. The reason I was getting the chair was because of a back issue and a need to find a way to sit at work that addressed my pain, so the delay was not ideal. Although there were some apologies, I asked for store credit or some other way to make up for all of these errors and for the delay... so far nothing.
  
  The seat is nice--works really well and great for my back. There were a few dings on the roller feet, which I don't care too much about, but just one more thing to add to this ordeal.

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